Troubleshooting
Device Connection Issues
- Logic is Not Detected
- Error Message: A device was found, but the software was unable to access it
- Error: A device was found, but it was removed before initialization completed
- Error: An unknown error occurred during device connection
- Logic Does Not Connect over USB 3.0
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- Connection Conflicts with USB Debuggers
- PC Restart Causes Logic to Disconnect
- Other Drivers Interfere with Logic's Operation
- Warning Message: Possible USB Host Controller Problem Detected
- Warning Message: Logic Pro is running as a USB 2.0 device
- Reinstall USB Host Controller Drivers
- Error Message: DeviceSetupFailure
- Error Function: Device2::SetupDevice
- Error Message: StartCommandError
- Device USB VID and PID Information
- Software Shows Multiple Logic Analyzers Attached
- Moving Logic to Its Own Host Controller
- USB 3.0 Cable Customer Notice (2017)
Capture & Recording Issues
- Error Message: ReadTimeout
- Error Message: Capture Stopped
- Error: Capture stopped because backlog data exceeded 90%
- The Captured Data Looks Incorrect
- The Captured Data is Corrupted
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- The 'Waiting for Trigger' Window Never Closes
- Pre-Trigger Buffer is Incomplete
- The Maximum Sample Rate is Not Selectable
- The Digital and Analog Recording on the Same Channel Appear Different
- Why Am I Seeing Spikes in the Digital Capture?
- Why is the Length of my Capture Incorrect?
- My Capture Shows an Uneven Duty Cycle
- Time Measurement Error
- Memory Usage with Triggered Captures
- Logic Interferes with My Circuit Operation
- Troubleshooting Signal Crosstalk
- How Can I Record Power Consumption?
Software Crashes & Errors
- The Software Crashes
- Saving or Loading Anything Crashes the Software
- Software Crashes with Virtual Desktops
- Error Message: Out of Memory Exception Was Thrown
- Error Message: Unable to detect WebGL and Other GPU Issues
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- Error Message: Failed to Load Extension
- Error Message: Failed to Load Custom Analyzer
- Error Loading Marketplace Extensions
- Warning Message: Unsupported Version
- Logic 2 Error Messages
- Software Issues with Encryption Products
- Is Logic Affected by the Log4j Exploit?
- Trouble Downloading the Latest Software
Data & Analysis Issues
- A Protocol Analyzer Produces Unexpected Results
- Data Export Is Not Working
- CSV Export is Slow
- Data Table Shows Incorrect Values
- A Measurement Appears Incorrect
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- My Rise Time and Fall Time Measurements Seem Incorrect
- Input Channels are Missing
- HLA Fails to Display Special Characters
- This Analyzer's Native Export is Not Supported in Logic 2
- The Add Analyzer Menu Is Not Displaying
- Exported MATLAB File Does Not Open
- 'Save Capture' and 'Export Data' is Disabled in the Software
- Timing Markers Disappear When I Start a New Capture
- The Options Button is Missing
- Native Windowing Features Are Not Working Such as Snap or Gestures